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Careers -> Internet Customer Service

 

Function

Handles all sales and customer interactions in a professional manner by providing prompt and thorough services as part of the internet department to achieve successful sales and customer satisfaction.

Duties and Responsibilities

  • Exhibits positive, insightful and friendly attitude with customers that is sensitive to their needs and expectations
  • Determine correct merchandise to fulfill the customer’s needs and the knowledge to suggest alternative/additional items related to the customer’s order.
  • Process sales orders, generate purchase orders, and issue credits for internet customers
  • Initiating the return process for online orders via email or telephone
  • Keep informed of new product information and market trends in the hardware industry
  • Assist and resolve customer complaints and concerns
  • Follow up on outstanding orders and bring to the attention of relevant manager or department
  • Process customer invoices as needed including credit card and Paypal payment methods
  • Clear factory invoices and properly assign freight charges to customer orders
  • Clearly and effectively communicate with vendors via telephone and email regarding backorder fulfillment, large orders and quotes, shipping logistics, customer returns, and other concerns
  • Clearly and effectively communicate with customers via telephone and email regarding general inquiries, bid requests, order fulfillment, stock levels, technical specifications and shipping logistics
  • Additional tasks that support internet sales at the discretion of the Management Team
Qualifications
  • High School diploma or General Education Degree
  • A minimum of one year experience in sales, internet sales preferred

or

  • A minimum of one year in the hardware, construction, sales, distribution or millwork industry
  • Ability to clearly and effectively communicate and understand written and oral instructions
  • Ability to lift objects weighing 40 pounds or more regularly
  • Ability to sit at a desk and utilize a computer for 8 hours each day
Competencies
  • PC and software proficiency for data entry and utilization of sales programs
  • Product and application knowledge, including the ability to read and comprehend manufacturer specifications
  • Perform basic mathematical functions in the course of sales and customer support
Compensation
  • $ DOE
  • Benefits Package
 

2001 E Trent Ave

Spokane, WA 99202

P.O. Box 2664

Spokane, WA 99220-2664

Phone: (509) 535-1663

Toll Free: (800) 888-1663

Store Hours

Monday - Friday

8am - 5pm Pacific Time

Welcome to Spokane Hardware Supply, Inc.

It is no secret that, since 1945, we have provided great products and excellent customer service the old fashioned way! Continuing this core tradition, we are pleased to now offer a convenient way to preview, research, compare and purchase products online... at your convenience, at The Hardware Hut. It is our company's goal, in this ever changing world that we all live in, to continue to provide you with new and unique quality hardware items.

Memberships & Associations

Remodeling and Home DesignShopper ApprovedBetter Business BureauNational Kitchen and Bath AssociationSpokane Home Builders AssociationDoor and Hardware Institute
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