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Careers -> Chief Marketing Officer

 

Chief Marketing Officer 

Spokane Hardware Supply, Inc. serves the wholesale and retail hardware markets as well as Architectural Hardware Division 8 projects. Headquartered in Spokane, WA, we focus on providing our customers with the highest quality products, giving our vendors the respect and effort they deserve while providing our employees with opportunities to be challenged and grow. A 4th generation family-owned business, we are looking for an individual who wants to be empowered to grow their career.


FUNCTION: The CMO oversees, develops, and employs various marketing initiatives and branding efforts to achieve our long- and short-term goals between SHS and HH Brands. This individual will have a successful track record for establishing, leading, and executing a marketing strategy in a dynamic environment. The ideal candidate will have significant expertise building brand awareness and being a thoughtful leader with the ability to execute scalable strategies that drive impactful results. The ideal candidate will be able to step in and assist all current projects, first taking time to understand all current projects, then to prioritize and assist in executing. Working closely with the CTO & development teams to accomplish backend improvements across, CDN, CMS, and PIM systems. Attending vendor product training, as well as industry trade shows. This role will directly manage a team of 3-4 people overseeing a total of 6-8 employees in the marketing department, encompassing product management, senior front end developer, graphic designer, and content teams. 


CHARACTERISTICS OF A SUCCESSFUL Chief Marketing Officer: Accountable, detail driven, adventurous, a champion for the customer, visionary, empowering, a great communicator, and a facilitator. A successful CMO is adaptive and creative while putting the customer first. 


REPORTS TO: President


WORKS REGULARLY WITH: CEO, President, CFO, CTO, HR


This is a full-time exempt position that works a standard work week of Monday-Friday 8am - 5pm PT.


DUTIES AND RESPONSIBILITIES includes but are not limited to the following:

  • Set marketing goals and objectives company-wide with VP of Sales

  • Plan, implement and manage marketing strategy to reach goals

  • Analyze the company's marketing strategy and suggest improvements

  • Initiate and coordinate all relevant marketing initiatives (promotional campaigns, PR, etc.) across various channels (digital, print, etc.)

  • Oversee SEO, SEM, Content strategies and assist with work when needed

  • Oversee all outside marketing resources (agency and/or contractors)

  • Oversee PR & Outreach 

  • Contribute to the overall growth of the company

  • Collaborate with other team members to manage brand and coordinate actions with key stakeholders

  • Track KPIs on a regular basis and present reports to CEO 

  • Use data and reports to make evidence-based decisions

  • Utilize market research and analytic tools to identify and understand key customer segments

  • Create and present the annual marketing plan and strategy to to management team

  • Stay up to date with the latest technology

  • Stay up to date with the latest best practices

  • Attend marketing conferences, product trade shows and industry seminars

  • Develop and maintain relevant strategic partnerships

  • Other projects and duties, as appropriate


QUALIFICATIONS:

Required:

  • Hands-on experience with CRM and SEO tools like Google Analytics, Google Adwords, Sprout, Airtable, SalesForce, search console

  • Ability to regularly produce and present reports

  • In-depth knowledge of big data analysis

  • Interested in interior design / construction

  • Expert knowledge in:

    • Project Management

    • Marketing strategy

    • Content Marketing

    • SEM and SEO concepts and strategies

    • Online campaign management

    • Market research and analysis

    • Team leadership


  • MA in Marketing or Management 

or

  • 8+ years of experience in marketing ; project management, account management, leadership


Preferred: 

  • Experience in hardware

  • Marketing certifications are a plus

  • Marketplace Experience


COMPETENCIES:

  • Being customer-centric

  • Excellent organizational and time management skills

  • Excellent written and verbal communication and interpersonal skills

  • Excellent presentation skills 

  • Adaptability 

  • Strong team player


COMPENSATION:

  • Salary, DOE

  • Opportunity for salary increase during annual performance reviews


WE BELIEVE IN WORK LIFE BALANCE:

  • Vacation Time: Employees will be frontloaded a prorated amount of vacation time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 5 days of vacation time to use throughout the year.

  • Plus 9 Paid Holidays!

  • Sick/ Personal Time: Employees will be frontloaded a prorated amount of sick/personal time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 52 hours of sick/personal time to use throughout the year.

  • Volunteer PTO: Employees will receive 16 hours a year of PTO to volunteer for a non-profit company.

  • Flextime Options.


BENEFITS:

  • Medical, Dental and Vision: Available the first of the month after 60 days of employment.

  • Retirement: We offer an impressive 401(k) with a 25% corporate match available the first of the month after 60 days of employment.

  • Life Insurance: Company paid coverage that starts the first of the month after 60 days of employment. 


PERKS:

  • Free Employee Assistance Program

  • Employee Discount

  • Friends and Family Discount 


COVID-19 CONSIDERATIONS:

Please note – Governor Jay Inslee’s Proclamation 20-25 which requires employees to wear a face covering in all areas of the worksite regardless of vaccination status when the worksite is generally accessible to the public.

 

2001 E Trent Ave

Spokane, WA 99202

P.O. Box 2664

Spokane, WA 99220-2664

Phone: (509) 535-1663

Toll Free: (800) 888-1663

Store Hours

Monday - Friday

8am - 5pm Pacific Time

Welcome to Spokane Hardware Supply, Inc.

It is no secret that, since 1945, we have provided great products and excellent customer service the old fashioned way! Continuing this core tradition, we are pleased to now offer a convenient way to preview, research, compare and purchase products online... at your convenience, at The Hardware Hut. It is our company's goal, in this ever changing world that we all live in, to continue to provide you with new and unique quality hardware items.

Memberships & Associations

Remodeling and Home DesignShopper ApprovedBetter Business BureauNational Kitchen and Bath AssociationSpokane Home Builders AssociationDoor and Hardware Institute
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