SHS
SHS
Spokane Hardware Phone NumbersSpokane Hardware Supply
Spokane Hardware Supply, Inc. - Homepage
SHS
SHS
Home
Shop Products
Divisions
Manufacturer List
Special Offers
About Spokane Hardware
Contact Us

Careers -> Tier 2: Sales Customer Service

 Tier 2: Sales Customer Service
                                               
Spokane Hardware Supply, Inc. serves the wholesale and retail hardware markets as well as Architectural Hardware Division 8 projects. Headquartered in Spokane, WA, we focus on providing our customers with the highest quality products, giving our vendors the respect and effort, they deserve while providing our employees with opportunities to be challenged and grow. A 4th generation family-owned business, we are looking for an individual who wants to be empowered to grow their career.
 
CHARACTERISTICS OF A SUCCESSFUL TIER 2: SALES CUSTOMER SERVICE:
 
Strong communication skills, ability to meet demanding timelines, energetic, detail orientated, critical thinker, seeks input from others, ability to multitask, strong customer service skills, strong problem solving, organized, self-starter.

REPORTS TO: Process Manager

WORKS REGULARLY WITH: Tier 1 Sales Data Entry, Tier 2 Sales Customer Service, Customer Service Manager, AR Specialist, Billing Specialist, Warehouse Associates, Warehouse Manager, Warehouse Assistant Manager
This is a full-time non-exempt position that works a standard work week of Monday-Friday 8am - 5pm PT.
 
DUTIES AND RESPONSIBILITIES includes but are not limited to the following:
  • Exhibits a positive, insightful and friendly attitude with customers that is sensitive to their needs and expectations.
  • Working directly with customers via, email, phone to find the appropriate product for their needs
  • Resolves elevated orders, return good authorizations, and customer questions from the tier 1 team.
  • Processes customer orders
  • Enter lost sales into system on canceled orders
  • Enter exceptional sales into system for purchasing
  • Utilize open order report to keep billing up to date
  • Comfortable applying principles of discounts, multipliers, mark up, and profitability
  • Processing and responding to initial quote requests
  • Respond to customer voicemails/emails
  • Crafting initial response to frequently asked questions for approval
  • Clearly and effectively communicate with vendors via telephone and email
  • Clearly and effectively communicate with customers via email
  • Use internal systems to track daily tasks, properly document communications with customers/vendors
  • Generate purchase orders
  • Attend company trainings
 
QUALIFICATIONS:
 
Required:
  • Ability to clearly and effectively communicate and understand written and oral instructions
  • Ability to regularly lift objects weighing 40 pounds or more
  • Ability to sit at a desk and utilize a computer for 8 hours each day
  • Ability to navigate the warehouse
  • High School diploma or General Education Degree
  • A minimum of 1 years in customer service
  • or
  • A minimum of one year in the hardware, construction, sales, distribution or millwork industry
 
COMPETENCIES:
  •  PC and software proficiency for data entry and utilization of sales programs.
  • Product and application knowledge, including the ability to read and comprehend manufacturer specifications.
  • Ability to read tape measure, convert fractions
  • Ability to learn and retain basic product knowledge and industry terminology
  • Comfortable with basic excel functions
  • Perform basic mathematical functions in the course of sales and customer support
  • Ability to type an average of 40 words per minute
 
COMPENSATION:
  • $18 - $19 DOE
  • Opportunity for salary increase during annual performance reviews
 
WE BELIEVE IN WORK LIFE BALANCE:
  • Vacation Time: Employees will be frontloaded a prorated amount of vacation time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 5 days of vacation time to use throughout the year.
  • Plus 9 Paid Holidays!
  • Sick/ Personal Time: Employees will be frontloaded a prorated amount of sick/personal time after just 90 days with the company. Once an employee reaches their first January 1st with the company, they will be frontloaded 52 hours of sick/personal time to use throughout the year.
  • Volunteer PTO: Employees will receive 16 hours a year of PTO to volunteer for a non-profit company.
  • Flextime Options.
 
BENEFITS:
  • Medical, Dental and Vision: Available the first of the month after 60 days of employment.
  • Retirement: We offer an impressive 401(k) with a 25% corporate match available the first of the month after 60 days of employment.
  • Life Insurance: Company paid coverage that starts the first of the month after 60 days of employment.
PERKS:
  • Free Employee Assistance Program
  • Employee Discount
  • Friends and Family Discount
 
COVID-19 CONSIDERATIONS:
Please note – Governor Jay Inslee’s Proclamation 20-25 which requires employees to wear a face covering in all areas of the worksite regardless of vaccination status when the worksite is generally accessible to the public.
 

2001 E Trent Ave

Spokane, WA 99202

P.O. Box 2664

Spokane, WA 99220-2664

Phone: (509) 535-1663

Toll Free: (800) 888-1663

Store Hours

Monday - Friday

8am - 5pm Pacific Time

Welcome to Spokane Hardware Supply, Inc.

It is no secret that, since 1945, we have provided great products and excellent customer service the old fashioned way! Continuing this core tradition, we are pleased to now offer a convenient way to preview, research, compare and purchase products online... at your convenience, at The Hardware Hut. It is our company's goal, in this ever changing world that we all live in, to continue to provide you with new and unique quality hardware items.

Memberships & Associations

Remodeling and Home DesignShopper ApprovedBetter Business BureauNational Kitchen and Bath AssociationSpokane Home Builders AssociationDoor and Hardware Institute
HOME  |  SHOP PRODUCTS  |  DIVISIONS  |  MANUFACTURERS  |  SPECIALS  |  ABOUT SHS  |  CONTACT  |  NEWS  |  CAREERS  |  LINKS  |  PRIVACY POLICY
© 1999-2021 Spokane Hardware Supply, Inc. All trademarks, trade names, logos and service marks referenced belong to their respective companies.
Name:
Email:
Phone:
Resume
Please be in .pdf format
Security:
loading...