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Careers -> Customer Fulfillment Driver

 

Customer Fulfillment Driver

Function: Provide customer support through efficient, accurate and safe order fulfillment to job sites and facilities. Working closely with customers to load products into the correct location, as well as initiating returns in the greater Spokane-Coeur d’Alene metropolitan area. Working closely with outside sales reps to meet customer expectations & provide customer support to further grow our relationship with customers.

Duties and Responsibilities:

  • Pull items of various sizes and quantities accurately and efficiently
  • Confirm order accuracy and correct any errors prior to packaging and loading orders for delivery
  • Package and label orders appropriately for customers to be aware of contents and order information
  • Complete scheduled deliveries for each day in a timely and safe manner to customer’s specified locations, policies and preferences
  • Document all deliveries completed through various methods
  • Clearly and effectively communicate with customers regarding backorders, large orders, delivery logistics, customer returns, and other concerns
  • Conduct oneself with the highest level of integrity, positively representing the company and employees in a trustworthy, and sincere manner
  • Collect items for return and initiate the RGA process upon receipt of goods from customers as well as off-loading returns in appropriate areas of the building
  • Any additional tasks assigned by the Operations Manager and Management Team

Qualifications:

  • High school diploma or General Education Degree
  • Good driving record with no traffic violations
  • Valid Driver’s License
  • Ability to clearly and effectively communicate and understand written and verbal instructions
  • Ability to lift objects weighing 75 lbs. or more regularly

Competencies

  • Proficiency operating and parking a large vehicle
  • Experience using hand trucks, pallet jacks and forklifts
  • Proficient in use of smartphones or tablets as navigation tools
  • Time management
  • Familiarity using web sites to complete forms and update customer information as well as basic computer skills
  • Ability to learn and retain information quickly

Compensation

  • Hourly: DOE
  • Benefits Package:
  • Paid holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas).
  • PTO in accordance with Washington’s sick leave policy.
  • Medical, dental, optional vision insurance, and 401(k) with 25% corporate match after 90 days.
  • Vacation time available after 1 year of employment.
 

2001 E Trent Ave

Spokane, WA 99202

P.O. Box 2664

Spokane, WA 99220-2664

Phone: (509) 535-1663

Toll Free: (800) 888-1663

Store Hours

Monday - Friday

8am - 5pm Pacific Time

Welcome to Spokane Hardware Supply, Inc.

It is no secret that, since 1945, we have provided great products and excellent customer service the old fashioned way! Continuing this core tradition, we are pleased to now offer a convenient way to preview, research, compare and purchase products online... at your convenience, at The Hardware Hut. It is our company's goal, in this ever changing world that we all live in, to continue to provide you with new and unique quality hardware items.

Memberships & Associations

Remodeling and Home DesignShopper ApprovedBetter Business BureauNational Kitchen and Bath AssociationSpokane Home Builders AssociationDoor and Hardware Institute
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